Customer Vehicle Service Agent

About this role

Requirements

• High school diploma or GED and at least 1 year of experience in vehicle service or a related field
• Experience in car rental, automotive maintenance, or dealership services is preferred
• Strong verbal communication abilities to interact effectively with customers, coworkers, and management
• Attention to detail to discreetly check vehicles for damage, verify fuel levels, and accurately document findings
• At least 18 years old, hold a valid driver's license with a clean driving record, and authorized to work in the United States without requiring sponsorship
• Ability to work 40 hours per week, including day or evening shifts, and comfortable working outdoors in all types of weather conditions
• Physically able to move in and out of vehicles throughout your shift
• Willing to wear a company uniform; speaking other languages is a plus

Responsibilities

• Ensure every vehicle is spotless and rental-ready by cleaning, polishing, and performing basic maintenance checks from fluid levels to tire pressure
• Inspect incoming vehicles for damage, manage service alerts, and coordinate with the team to address any maintenance needs
• Keep the lot organized for smooth traffic flow, tagging vehicles for maintenance, and moving cars to proper locations efficiently
• Assist customers with a friendly welcome, check vehicles for belongings, and handle questions about returns, charges, or additional services
• Shuttle cars between locations, dealerships, and car washes, ensuring vehicles are always where they need to be and ready for the next rental
• Document vehicle conditions meticulously and identify any damage

Benefits

• Paid time off, sick leave, and time and a half for working on public holidays
• Employee Assistance Program for support whenever needed
• Exclusive employee rental rates with family rental options and discounts
• Uniform with weekly dry cleaning provided