Airport Customer Service Agent - Part-Time
2w2 weeks agoUnifi
Reno, US · Full-time · $36,000 – $36,000
About this role
Unifi Customer Service Agents are the first line of defense for our customers, providing first-class customer service in a fast-paced airport environment. This customer-facing role is perfect for friendly, outgoing individuals who love making people happy daily.
Day-to-day, you will assist passengers with check-in, baggage handling, and boarding procedures at Reno-Tahoe International Airport. You will issue boarding passes, verify travel documents, and answer questions to ensure a smooth travel experience.
You will work alongside a dedicated team of aviation professionals, collaborating with airline staff and ground crews to maintain efficient operations. The PM shift schedule offers a dynamic work environment with varying passenger volumes and flight activity.
This part-time seasonal position provides an opportunity to gain hands-on experience in the aviation industry. Successful agents may find pathways to permanent roles or other opportunities within Unifi Aviation.
Requirements
- High school diploma or GED equivalent
- Availability to work PM shifts, including weekends and holidays
- Ability to stand for extended periods and lift up to 50 pounds
- Must pass a background check and drug screening as required by airport security
- Previous customer service experience preferred but not required
- Must be at least 18 years old
- Ability to work in a fast-paced, high-volume environment
- Strong problem-solving skills and attention to detail
Responsibilities
- Greet passengers and assist with check-in and baggage drop procedures
- Issue boarding passes and verify travel documents and identification
- Handle gate operations including boarding announcements and seat assignments
- Assist passengers with special needs, connecting flights, and inquiries
- Resolve customer concerns and complaints professionally and promptly
- Ensure compliance with airline policies, TSA regulations, and safety standards
- Maintain cleanliness and organization of ticket counter and gate areas
- Process lost or delayed baggage claims and coordinate with baggage services
Similar roles
Customer Service Agent
2w2 weeks agoSIXT
Orlando, US · Full-time · $36,000 – $39,000
Ramp & Customer Service Agent
2w2 weeks agoAlaska Airlines
Missoula, US · Part-time · $34,000 – $34,000
Air Export Customer Service Agent
2w2 weeks agoExpeditors
Bensenville, US · Full-time · $40,000 – $56,000
Customer Service Agent - Part-Time
2w2 weeks agoSwissport International AG
Manchester, GB · Full-time · £26,000 – £26,000