Ramp & Customer Service Agent

2w2 weeks ago

Alaska Airlines

Missoula, US · Part-time · $34,000 – $34,000

About this role

The Ramp & Customer Service Agent is responsible for above and below wing tasks including guest interactions and ramp functions. Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way.

Assist guests with travel needs such as answering inquiries, baggage, ticketing, and boarding flights in a fast-paced environment. Work outdoors in all weather conditions performing below wing functions like transporting baggage and cargo, loading and offloading, aircraft marshaling, pushback, and deicing.

Whether customer-facing or behind the scenes, we seek individuals who are welcoming to all, think on their feet, and manage a flexible schedule. You’ll be part of a team that values safety, doing the right thing, being caring and kind, and delivering performance.

You’ll receive a competitive total rewards package including free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air. Professional development opportunities and comprehensive well-being programs are also part of the offer, with paid training that may require overnight travel.

Requirements

Strong written and verbal communication skills.
Ability to juggle multiple tasks in a fast-paced environment.
Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
Ability to learn and operate a computerized reservation system.
Typing speed of at least 25 WPM.
Ability to consistently lift 50 pounds.
Must be able to stand for long periods of time and bend, stoop, squat, reach and grasp.
Ability to work a flexible schedule including nights, weekends and holidays.

Responsibilities

Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
Perform aircraft grooming and security searches.
Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
Process and secure guest luggage; file and maintain luggage claims as necessary including damaged, delayed and pilferage.
Load and offload luggage and cargo with the use of conveyor belts.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Perform other duties as assigned.

Benefits

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
Comprehensive well-being programs including medical, dental, and vision benefits.
Generous 401k match program.
Annual bonus plans.
Generous holiday and paid time off.