Customer Service Agent

2w2 weeks ago

SIXT

Orlando, US · Full-time · $36,000 – $39,000

About this role

At SIXT, you'll be the star of customer engagement and vehicle management, greeting customers with a smile and ensuring our fleet runs smoothly. This role is at the heart of creating top-notch rental experiences at our Orlando location, with flexible hours and an hourly pay of $18.

You welcome customers upon arrival and deliver a friendly return experience, inspecting vehicles for damage, fuel levels, and mileage. You complete transactions accurately and promote additional SIXT products, turning every return into a brand experience. You also identify vehicles for maintenance and ensure they are moved to the correct location.

You work in various weather conditions and take on additional tasks to support business needs, alongside a globally leading mobility service provider. SIXT operates in over 110 countries with 2,000 rental stations, offering a dynamic airport-ground operations environment. Our team focuses on top-tier customer experience and outstanding service.

Enjoy endless growth opportunities within a company that believes in true entrepreneurship and long-term stability. With comprehensive benefits including healthcare, paid time off, and exclusive employee rental rates, you can build a career at SIXT. Apply now and start your journey with a global mobility leader.

Requirements

High school diploma or GED
At least 1 year of customer service experience, ideally in sales, service, or hospitality
Valid driver's license with a clean driving record
Authorization to work in the United States without requiring sponsorship
Basic computer navigation skills and familiarity with Microsoft Office applications
Ability to work 40 hours per week, including day or evening shifts
Willingness to travel 5–10% (some of which may be by airplane)
Willingness to wear a company uniform

Responsibilities

Welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
Inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to appropriate channels
Complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
Promote additional SIXT products and services where applicable, turning every return into a brand experience
Identify and tag vehicles for maintenance and ensure they are moved to the correct location
Work in various weather conditions and take on additional tasks to support business needs

Benefits

Comprehensive benefits package including medical, dental, vision, life insurance, critical illness, hospital indemnity, pet insurance, and 401k plan
Paid time off (PTO) and sick leave, with time and a half for working on public holidays
Employee Assistance Program for support whenever needed
Exclusive employee rental rates, including family rental options and discounts
Company uniform provided with weekly dry cleaning