Air Export Customer Service Agent

2w2 weeks ago

Expeditors

Bensenville, US · Full-time · $40,000 – $56,000

About this role

Join a global logistics community where you'll play an integral part in international trade. At Expeditors, we specialize in customized supply chain solutions, and our Air Export Customer Service Agents are key to maintaining seamless operations. This role offers the chance to work in a fast-paced environment focused on customer service and operational excellence.

Day-to-day, you'll prepare Air Export shipments by coordinating with vendors, shippers, and internal departments. You'll schedule pickups, manage export documentation, ensure US Export Compliance, and handle email traffic to meet customer service standards. Attention to detail and self-motivation are essential as you dispatch and oversee freight pickups.

You'll join a supportive team that values professionalism, leadership, and a friendly atmosphere. Our culture fosters innovation and a customer-first approach, with a strong emphasis on data integrity through accurate system updates. You'll assist managers and supervisors with Excel reporting and contribute to process improvements.

Expeditors promotes from within, with over 50 percent of employees staying five years or more. This role is more than a job—it's a chance to grow, do what you love, and build a career in the international logistics industry. We recruit, train, and retain the best talent, and we encourage constant self-development.

Requirements

Effective interpersonal skills to relate to internal peers at different levels as well as external customers and vendors
Proficient with Microsoft Office (Word, Excel, PowerPoint) and familiar with standard email programs
Ability to work without constant supervision within a fast-paced work environment
Self-motivation and strong attention to detail
A good understanding of Expeditors' Products and Services (will be trained)
Understanding of documentation process (a plus; will be trained)

Responsibilities

Provide excellent customer service to internal and external contacts via verbal and email communication
Prepare Air Export shipments by scheduling pickups, obtaining correct export paperwork, and reviewing US Export Compliance
Manage email traffic and ensure all customer standard operating procedures are up to date in Customer SOP
Dispatch and oversee all customer pickups to ensure smooth and timely freight process flow
Update and monitor various reporting tools and work boards with accurate and timely data entry into operational systems
Assist the Air Export manager, supervisors, and leads with Excel data logging and document creation
Promote compliance by diligently following all company policies and regulations with integrity and pride

Benefits

Unique compensation program that supports career growth
Opportunity for promotion from within—more than 50 percent of employees stay five years or more
Chance to build a career in a global logistics company
Supportive environment that fosters constant self-development and innovation