German and English Speaking Customer Service Agent - Remote

4w1 month ago

SIXT

Barcelona, ES · Full-time · €22,000 – €28,000

About this role

SIXT, a leading global mobility services provider, is looking for fluent German-speaking Customer Service Representatives to work remotely from Spain. In this role, you will assist customers with their rental experience, from trip planning to post-rental support, while delivering excellent service.

As the first point of contact for German-speaking customers, you will handle inquiries via phone and e-mail, providing expert support before, during, and after the booking process. You will engage customers with in-depth knowledge of SIXT's products and mobility solutions, ensuring a smooth and positive experience at every touchpoint.

You will join an international, multilingual team spanning multiple countries and cultures, representing a premium global brand from the comfort of your home. The role offers the opportunity to collaborate closely with internal teams, escalating complex cases when needed to ensure timely resolution.

SIXT invests in every team member's AI journey, providing access to Claude by Anthropic and SIXTgpt from day one to supercharge your work. This position offers professional growth through training and development resources, plus exclusive employee benefits on SIXT rent, share, ride, and SIXT+.

Requirements

Native or near-native German speaker with fluent English skills (additional languages are a plus).
A genuine passion for service excellence and helping customers find the right solution.
At least 1 year of experience in a customer-facing or service-oriented role.
Solid knowledge of MS Office tools; experience with CRM systems is a plus.
Strong verbal and written communication abilities, with a positive and professional tone at all times.
Ability to work on a rotating schedule Monday to Sunday, fully from home, with a stable internet connection and a quiet workspace.

Responsibilities

Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process.
Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint.
Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs.
Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service.
Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution.
Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance.

Benefits

100% remote work from anywhere in Spain.
Access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, from day one.
Exclusive discounts on SIXT rent, share, ride, and SIXT+, plus special deals on travel, tech, and lifestyle.
International environment with a diverse, multilingual team spanning multiple countries and cultures.
Professional growth through training, development resources, and learning from a highly motivated, experienced team.
Team-building activities, virtual events, and exciting global corporate gatherings.