Customer Service Agent

2w2 weeks ago

Southwest Airlines

US · Full-time · $42,952 – $42,952

About this role

As a Customer Service Agent at Southwest Airlines, you will be the friendly face that welcomes Customers to Southwest. You'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly.

You'll be one of the first Southwest Employees our Customers meet, helping set the tone for a great trip. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day.

You'll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. This role is part of a Collective Bargaining Agreement (CBA) with the International Association of Machinists and Aerospace Workers (IAM) labor union.

Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required.

Requirements

Must be a current resident of the State of Montana
Must not have been interviewed by phone, virtually, and/or in-person and not selected for the Customer Service Agent position at BZN within the last 12 months
Ability to work a variety of shifts including early mornings, late nights, weekends, and holidays
Ability to work mandatory overtime when required
Friendly attitude and patience when interacting with customers
Ability to work in a fast-paced airport environment
Must be able to lift up to 50 pounds and stand for extended periods

Responsibilities

Work at the ticket counter, gate area, and baggage service office to help Customers check in and answer questions
Be one of the first Southwest Employees Customers meet and help set the tone for a great trip
Support Customers when travel plans change, offering help and care during delays or disruptions
Process customer check-ins, issue boarding passes, and handle baggage
Assist with boarding and deplaning operations at the gate
Resolve customer concerns and provide information about flights and policies
Maintain a clean and organized work area at the ticket counter and gate

Benefits

Pay of $20.65 per hour with opportunity for future increase per applicable collective bargaining agreement wage scale
Fly for free on any open seat on all Southwest flights (eligible dependents too)
Southwest will help fund your Retirement Savings Plan with a dollar-for-dollar 401(k) Company match contribution up to 10% of your eligible earnings
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan
Competitive health insurance for you and your eligible dependents with coverage starting from the first day of employment
Opportunities for overtime and shift premiums