Manual Encoder / Customer Service Agent

1d1 day ago

Daifuku

Atlanta, US · Full-time

About this role

Under direct supervision, this position provides customer service while directing passenger movement and handling passenger baggage. It ensures customer baggage reaches the correct locations from stations in the Airport bag room. The role centers on accurate processing in a busy airport setting.

Daily tasks include scanning bar codes on oversized baggage and manually encoding bags by scanning or keying destination details. Agents also collect and distribute tubs to support proper baggage handling procedures. Computer entries and paperwork may be completed as tasks require.

Work occurs in the airport bag room with a non-traditional schedule that includes weekends and holidays. The position requires compliance with all ELS safety programs, policies, and procedures. Additional duties may be assigned by management as needed.

High school graduates with two years of prior work experience are eligible. Preferred candidates bring airport environment exposure, customer service background, basic computer skills, and familiarity with bar code scanners. An airport security badge and Customs clearance must be obtained and maintained.

Requirements

High School Graduate or General Education Degree (GED)
2 years previous work experience
Ability to work a non-traditional schedule including weekends and holidays
Must be able to read, write, speak and understand English
Must be able obtain and maintain an Airport Security badge and Customs clearance
Must be able to comply with the ELS Drug and Alcohol policy
Basic computer knowledge including ability to log in, retrieve emails, and complete training

Responsibilities

Provides customer service and direction to traveling public while accepting passenger baggage.
Scans the bar code(s) of oversized baggage.
Manually encodes bag by scanning or keying in destination information to the correct bag room location.
Collects and distributes tubs for usage in proper baggage handling procedures.
May complete computer entries and paperwork appropriate for tasks performed, if applicable.
Completes all safety training as assigned by the Company.
Performs additional duties/assignments that may be required by management from time to time.