Area Manager - Airport Operations and Guest Services

2w2 weeks ago

Breeze Airways

Fort Myers, US · Full-time · $75,000 – $95,000

About this role

Breeze Airways is seeking an Area Manager to oversee all Guest Services ground activities and day-to-day operations across assigned locations. This role is central to bringing "The World's Nicest Airline" to life by ensuring high standards of safety, security, and guest service.

Day-to-day responsibilities include managing station costs, conducting audits, and holding ground service providers accountable to DOT, FAA, and Breeze guidelines. The Area Manager also resolves guest service issues and ensures team readiness for irregular operations and emergency events.

This leader develops and manages talent through hiring, coaching, and workforce planning while coordinating across Flight Ops, Inflight Service, and Technical Operations. The role requires building a safety-conscious environment and creating strategic plans that drive operational efficiency and cost savings.

Breeze offers the opportunity to shape airport operations for a growing airline committed to making travel simple, affordable, and convenient. The Area Manager will work cross-functionally with truly awesome team members to improve the guest travel experience using technology, ingenuity, and kindness.

Requirements

High school diploma or equivalent educational achievement
5+ years experience in airport operations and customer service
5+ years experience guiding large, diverse business partner teams
Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint)
High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
Knowledgeable in Airport Operations, Ground Operations, and regulatory agencies
Outstanding leadership capabilities, with ability to guide and motivate
Able to work flexible hours and be available for emergency response and on short notice

Responsibilities

Oversee all Guest Services ground activities and day-to-day operations in assigned locations
Hold ground service providers accountable to DOT, FAA, and Breeze guidelines
Manage and plan station costs in operating plan and administer station operations budget
Conduct station audits and reviews to ensure safety and regulatory compliance
Develop and manage talent in the area, including hiring, coaching, and workforce planning
Resolve issues for guests regarding service failures or other complaints
Ensure coordination across all departments impacting airport operations, including Flight Ops, Inflight Service, and Technical Operations
Develop balanced station metrics and lead teams to ensure performance targets are met

Benefits

Work cross-functionally with truly awesome Team Members
Opportunity to bring "The World's Nicest Airline" to life
Be part of a mission to make travel simple, affordable, and convenient
Leadership role with direct impact on guest experience and operational excellence