Passenger Service Agent - Part-Time

2w2 weeks ago

Worldwide Flight Services

New York City, US · Full-time · $36,400 – $36,400

About this role

Join Worldwide Flight Services and contribute to the timely delivery of cargo, luggage, and on-time flights while operating safely and securely. As a part-time Passenger Service Agent, you will provide a wide range of customer service functions related to airport and passenger operations.

Your day-to-day involves assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments.

You will work alongside a team of cargo, passenger, ramp handling, and technical service experts across 164 airport locations in 18 countries. Our environment is fast-paced and safety-focused, with a strong emphasis on compliance with security protocols and operational efficiency.

This role offers the opportunity to build a career in aviation with a global industry leader. You will receive recurrent training as assigned and gain hands-on experience in multiple facets of airport ground operations.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience in customer service or related field.
Ability to work varied shifts, including weekends, holidays, and nights.
Strong verbal and written communication skills.
Ability to lift and handle baggage weighing up to 50 lbs.
Basic computer proficiency, including the ability to input data and use relevant software.
Ability to obtain and maintain airport security clearance.

Responsibilities

Make reservations, issue tickets and itineraries, and compute fares for passengers.
Handle baggage check-in, collect excess baggage charges, and provide general travel information.
Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
Determine flight close-out times and complete necessary flight documentation for accuracy.
Handle post-departure procedures, including invalidating tickets and finalizing reports.
Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.

Benefits

Compensation of $17.50 per hour.
Part-time employment status with flexible scheduling.
Opportunity to work with a global aviation leader operating in 164 airport locations across 18 countries.
Recurrent training provided to stay current with industry standards.