Customer Service Supervisor - Ground Operations

7w1 month ago

Southwest Airlines

Little Rock, US · Full-time · $74,880 – $78,000

About this role

Lead a Team that helps Customers every day as a Supervisor Customer Service at Southwest Airlines. Manage and support Customer Service Agents, Operations Agents, and Skycaps. Ensure work is done safely and on time while solving problems and responding to Customer questions.

Monitor scheduling, training, and daily reports to keep operations smooth. Share important updates with the Team. Work with other Airport Operations Teams to maintain flight schedules and Customer satisfaction.

Work assigned shifts based on seniority, including early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. is required with no sponsorship available. This role supports Southwest's commitment to safe, friendly, on-time service.

Southwest provides a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged to improve effectiveness. Employees receive the same concern, respect, and caring attitude shared with every Customer.

Requirements

U.S. citizenship or current authorization to work in the U.S.
No current or future work authorization sponsorship available
Ability to work assigned shifts based on seniority including early mornings, late evenings, weekends, and holidays
For external applicants: Currently a resident of the State of Arkansas
For external applicants: Not interviewed by phone, virtually, and/or in-person and not selected for Supervisor Customer Service at LIT within the last 12 months

Responsibilities

Manage and support Customer Service Agents, Operations Agents, and Skycaps
Ensure work is done safely and on time
Help solve problems and respond to Customer questions
Monitor scheduling, training, and daily reports
Share important updates with the Team
Work with other Airport Operations Teams to keep flights on schedule and Customers happy

Benefits

Fly for free, as a privilege, on any open seat on all Southwest flights (eligible dependents too)
Dollar-for-dollar 401(k) Company match contribution of up to 9.3% of eligible earnings
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan
Competitive health insurance for you and eligible dependents with coverage options starting the first day of employment
Additional bonus opportunities for eligible Leadership roles