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Piedmont Airlines

Customer Service Gate Agent - Part-Time

5d

Piedmont Airlines

Portland, US · Part-time · $32,000 – $34,000

About this role

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary responsibility is assisting passengers with boarding the aircraft.

This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will successfully complete the Gate Agent training course, lift seventy (70) pounds, and work all shifts. This position reports to the General Manager.

Work in an airport ramp environment subject to varied weather conditions and elevated noise levels. Use of telephones, computers, and other office equipment is required. All shifts including weekends, nights, holidays and/or irregular shifts.

Join a team that works hard, cares for each other and offers plenty of opportunities to grow. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Requirements

  • Successful completion of Gate Agent training course
  • Ability to lift seventy (70) pounds
  • Ability to work all shifts including weekends, nights, holidays
  • Valid driver’s license and clear driving record
  • Pass 10-year Criminal History Records Check and drug screen
  • Effective communication skills
  • Ability to organize, prioritize, and multitask
  • Minimum 18 years of age

Responsibilities

  • Assist passengers in boarding and disembarking flights
  • Monitor computerized passenger boarding
  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway
  • Work as a team to provide excellent customer service and meet corporate objectives

Benefits

  • Paid training
  • Holiday pay
  • 401(k)
  • Vacation
  • Family travel on the American Airlines network
  • Medical and dental available