Airport Operations Control Specialist

5d5 days ago

Greater Toronto Airports Authority

Toronto, CA · Full-time · C$90,000 – C$90,000

About this role

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson Canada's leading global hub airport a global leader in performance, customer care and sustainability. Approximately 2,100 GTAA employees innovate alongside partners to deliver uplifting, safe and efficient passenger experiences. We champion prosperity for our people, community and aviation partners while putting joy back into travel.

Reporting to the Manager, Airport Operations Control, you will answer and respond to telephone calls and radio channels handling emergency response and maintenance requests. You will dispatch resources, monitor airport systems and act as the central point of contact for communications. Operating CAD software, you track events and keep stakeholders informed per standard procedures.

In this fast-paced role, you monitor multiple radio channels and phone lines while interpreting monitoring systems to react proactively. You handle event follow-ups, escalate issues and train new personnel on procedures. The environment demands multitasking in a stressful, adaptable setting familiar with airport layouts and agency roles.

As a GTAA employee, access retirement planning, comprehensive group health benefits and employee assistance programs. Enjoy paid leave, education and training opportunities plus recognition and rewards programs. Join our journey to make Toronto Pearson the chosen place to fly and work.

Requirements

Minimum of four (4) years of experience in an operational environment, preferably within aviation, emergency services, or a call center/dispatch setting
Experience in a maintenance management environment considered an asset
Demonstrated experience in customer service, interacting with stakeholders, multi-tasking, strong computer and keyboarding skills
Acceptable level of computer keyboarding skills with minimum of 35 words per minute at 90% accuracy
Experience working with CAD or related software preferred
Able to obtain and retain Transport Canada Security Clearance
Knowledge of standard Emergency Response Procedures, Airport Maintenance Protocols and Standard Operating Procedures
Knowledge of airport operations, including grounds, airside, terminal and groundside layouts, and roles of GTAA resources, tenants and agencies

Responsibilities

Answer and respond to telephone calls and radio channels with call types varying between emergency response and demand maintenance requests
Dispatch resources as required and provide status updates based on established operating procedures
Monitor and interpret multiple airport monitoring systems and react to information received based on established standard operating procedures
Act as a central point of contact for airport communications by monitoring multiple radio channels and phone lines
Operate CAD program to track events, determine appropriate responders and keep impacted management and stakeholders informed
Monitor events, record status and perform follow-up actions to determine status of incomplete events and escalate as required
Train new personnel on the job on an individual basis
Review and process ad hoc requests from the airport community for action