Customer Service Agent - Part-Time

2w2 weeks ago

Southwest Airlines

Denver, US · Part-time · $40,000 – $40,000

About this role

As a Customer Service Agent at Southwest Airlines, you'll be the friendly face that welcomes Customers to the airport. Working at the ticket counter, gate area, and baggage service office, you help Customers check in, answer questions, and ensure their travel goes smoothly.

You'll be one of the first Southwest Employees our Customers meet, helping set the tone for a great trip. When travel plans change, you offer support and care during delays or disruptions, making a big difference in a fast-moving environment.

This part-time role typically involves 32 hours over 5 days, with schedules determined through a seniority-based bidding process. New hires complete 4-6 weeks of training to prepare for this dynamic position.

Southwest provides a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged, and you'll have the chance to grow within a company that values its people.

Requirements

Current resident of the State of Colorado (for external applicants)
Not interviewed by phone, virtually, or in-person and not selected for the Customer Service Agent position at DEN within the last 12 months
Ability to work a part-time schedule determined by seniority-based bidding
Friendly attitude, strong teamwork, and patience in a customer-facing role
Willingness to complete 4-6 weeks of training
Ability to work in a fast-paced airport environment with shifting priorities

Responsibilities

Work at the ticket counter, gate area, and baggage service office to help Customers check in and answer questions
Make sure each Customer's travel goes smoothly from start to finish
Set the tone for a great trip as one of the first Southwest Employees Customers meet
Support Customers when travel plans change by offering help and care during delays or disruptions
Use your friendly attitude, teamwork, and patience to handle a fast-moving, high-touch environment

Benefits

Pay of $20.65 per hour with opportunities for overtime and shift premiums
Fly for free on any open seat on all Southwest flights (including eligible dependents)
Dollar-for-dollar 401(k) Company match up to 10% of eligible earnings
Potential for annual profit-sharing contribution when Southwest profits
Competitive health insurance with coverage options starting from first day of employment