Airport Operations Manager

5d5 days ago

Air New Zealand

Wellington, NZ · Full-time · NZ$120,000 – NZ$160,000

About this role

At Air New Zealand, our people are at the heart of everything we do. We’re proud to be a world-class airline, looking for an experienced Airport Operations Manager to join our Wellington Airport team. Help deliver seamless, safe, and customer-focused operations every day.

As an Airport Operations Manager working on shifts, no two days are the same. Lead your team through challenges in a fast-paced airport environment. Ensure On Time Performance (OTP), safety, and customer satisfaction targets are consistently met.

Lead with a strong safety mindset, proactively identifying risk and encouraging open reporting. Build talent and teams with a strong customer focus, identifying operational challenges and implementing efficient solutions. Collaborate in a complex regulatory environment as part of a cohesive team.

Bring Air New Zealand strategies to life by delivering better basics and driving continuous improvements. Analyse performance data to recommend targeted enhancements. Join a passionate team committed to exceptional experiences and operational excellence.

Requirements

Successful track record of working in complex environments, ideally within airport operations
Approachable people leader who demonstrates visible leadership and builds strong connections
Demonstrated success managing complex live operations and navigating disruption calmly
High level of resilience and ability to stay calm under pressure
Experience in analysing data, strategic planning, and leading process and cultural change
Proven ability to build and maintain positive stakeholder relations
Familiarity with airport industrial relations practices and collective agreements

Responsibilities

Accountable for regulatory compliance across safety, emergency management, and security, including assurance and reporting
Lead daily airport operations to achieve safe, on-time performance (OTP) and service targets
Act as the senior escalation point during significant incidents, coordinating with Crew, Engineering, and Operations
Role-model Air New Zealand's leadership principles and values to build a strong, accountable team culture
Analyse operational performance data to identify trends and implement targeted improvements
Implement practical solutions to improve operational efficiency and customer experiences
Build strong relationships with key stakeholders and contractors
Lead proactive resource optimisation by reviewing schedules and maintaining on-the-day oversight