Passenger Service Agent - Part-Time

2w2 weeks ago

Menzies

Hebron, US · Part-time · $28,000 – $35,000

About this role

Since 1833, Menzies Aviation has grown into a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations across 65 countries. As a Passenger Service Agent at Cincinnati/Northern Kentucky International Airport, you will be the face of United Airlines for travelers beginning their journey.

Your day-to-day involves checking in passengers at the ticket counter and gates, verifying documentation, assigning seats, and checking baggage. You will also host self-service kiosks, interpret identification labels and routing tags, and assist passengers with any issues that arise in the airport environment.

You will work alongside a team that values enthusiasm and a positive attitude, all while adhering to Menzies Aviation uniform guidelines and codes of conduct. The work areas include check-in, lobby, gate, and baggage, and you must keep them organized and functional throughout your shift.

This role offers the opportunity to build a career in aviation with a company that has been moving people and goods for nearly two centuries. You will gain hands-on experience in airport operations and customer service within a global organization committed to safety and wellbeing.

Requirements

Must be at least 18 years of age
Must pass a pre-employment drug screen
Ability to proficiently read, write and speak English
Must be comfortable lifting/moving up to 70lbs of cargo and baggage
Must be able to stand for long periods of time at the ticket counter and gate check-in areas
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
Intermediate Computer Skills Required

Responsibilities

Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport
Host self-service kiosks and verify passengers’ documents prior to boarding aircraft
Interpret identification labels along with baggage and cargo routing tags
Ensure that all work areas are organized and functional, including check-in, lobby, gate, and baggage areas
Make announcements, check baggage, and assign seats in the gate area
Adhere to Menzies Aviation uniform guidelines and codes of conduct

Benefits

Work with a global aviation leader operating at over 300 locations in 65 countries
Part-time schedule offering flexibility for students or those seeking supplemental income
Opportunity to work at a major international airport (CVG) with United Airlines
On-the-job training provided for computer-based systems and airport procedures