Customer Service Agent

3w3 weeks ago

Executive Aviation

Part-time · $39,100 – $45,100

About this role

Are you ready to take off and start a new and exciting career in the aviation industry? Our Comox operation is taking flight, providing an amazing opportunity to work with one of our many different airline partners. You will be part of an amazing team of customer service specialists who work together to provide exemplary service.

Our customer service agents create a safe and stress-free experience for travelers. You'll help passengers check-in, support self-serve kiosks, prepare aircraft for on-time departures, and facilitate deplaning and boarding. Additional duties include greeting arriving passengers, enforcing airline policies, and light grooming.

You will work under a supportive Operations Manager and positively collaborate with airline crew. You'll be part of one of Canada's fastest growing ground handling companies, dedicated to your professional growth. The role demands a proven track record of punctuality and reliability in a fast-paced environment where time pressures are a way of life.

We offer progressive wage ranges with lots of earning potential, comprehensive health benefits for all part- and full-time team members, and fantastic flight benefits with the airlines we support. We want to see you grow and reach your goals; the sky's the limit with Executive Aviation. If you love to work in tourism and want to travel even more at discounted rates, this is the role for you.

Requirements

Minimum two years' customer-facing role with a track record of punctuality and reliability
Love to multi-task and comfortable in a fast-paced environment
Great communicator with demonstrated computer proficiency
Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
Flexible availability to work shift work including early mornings, days, late evenings, weekends and/or holidays
Ability to meet conditions of employment including a criminal background check
Physical ability to consistently lift up to 70lbs/32kgs

Responsibilities

Helping passengers check-in
Supporting self-serve kiosks
Preparing aircraft for on-time departures
Facilitating deplaning and boarding of passengers
Greeting passengers arriving from flights
Following airline specific check-in policies and procedures
Positively working with airline crew
Kindly enforcing airline and airport policies and procedures to passengers

Benefits

Progressive wage range with lots of earning potential ($19.55-$22.55/hour)
Comprehensive health benefits for all part- and full-time team members
Fantastic flight benefits with the airlines we support
Opportunity for professional growth with a company dedicated to your development