Passenger Service Agent - Part-Time

2w2 weeks ago

G2 Secure Staff

Boston, US · Part-time · $28,000 – $35,000

About this role

As a Passenger Service Agent with G2 Secure Staff at Boston Logan International Airport, you will be the first point of contact for travelers, ensuring a smooth and welcoming experience from check-in to boarding. This part-time role is ideal for individuals who thrive in a fast-paced, customer-facing environment and take pride in providing courteous, professional service.

Your day-to-day responsibilities include greeting passengers, monitoring ticket counter and self-service check-in queues, and assisting with the ticketing, boarding, and baggage service processes. You will also provide general flight information, direct passengers to gates, and handle special services such as courtesy chairs and bag carts as needed.

Working alongside airline personnel and security staff, you will help maintain a clean, organized terminal area and ensure that all interactions are handled with tact and confidentiality. You will also be responsible for directing oversized luggage and other checked articles to the appropriate handling area, and referring any difficult situations to the security supervisor.

This role offers the opportunity to build a career in airport operations with a company that values reliability and attention to detail. You will gain hands-on experience in passenger services while working in a dynamic, team-oriented environment at one of the nation's busiest airports.

Requirements

High School diploma or equivalent
Computer experience necessary
Previous customer service experience preferred
Must be 18 years of age or older
Must have a working telephone number and reliable transportation
Must be able to stand or walk in the terminal area throughout the scheduled shift
Must be able to consistently push, pull, and lift 50 to 70 lbs
Must pass pre-employment and random drug tests and complete a criminal background check

Responsibilities

Greet passengers, clients, and airline personnel in a courteous and professional manner
Monitor ticket counter and self-service check-in queue activity
Assist with the ticketing and boarding process, gates, and baggage service
Provide general information to passengers, including directions and flight information
Provide special services such as courtesy chairs and bag carts as required
Direct large pieces of luggage, pets, and other checked articles too large for the baggage handling system to oversize
Summon the security supervisor and refer difficult or uncooperative passengers to security
Keep supervisor informed of needs and problems in assigned areas and maintain cleanliness of the immediate work area