Airport Curbside Concierge Check-in Agent

1w1 week ago

SP+

Houston, US · Full-time · $30,000 – $38,000

About this role

Bags, a Metropolis company, uses computer vision to enable checkout-free parking experiences at airports. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking to impact everyone.

Work at a busy airport curbside location assisting guests by checking their luggage and issuing boarding passes. Handle and secure luggage according to TSA standards while tagging bags for departing flights. Provide general information to passengers about locations, directions, and flight details.

Maintain a positive and friendly attitude in a fast-paced, high-volume guest service environment. The role requires familiarity with Safety, Security & Dangerous Goods as well as HAZMAT procedures through annual training. Uphold high level of customer service for airlines and clients Bags services.

This physically demanding job involves working outside in various weather conditions and requires on-the-job security training. Obtain all applicable airport badges to perform duties effectively. Manage payments and simple addition while organizing the concierge desk.

Requirements

Ability to work in the early morning rotation
At least 6 months experience in a face-to-face guest service position preferred
Data entry and/or computer experience preferred
Ability to communicate clearly with guests and clients
Ability to work in outside weather conditions required
Knowledge of the airline or travel industry preferred
Must be eligible to work in the United States
Must successfully pass pre-employment criminal background screening and drug testing

Responsibilities

Immediately and warmly greet guests as they approach the desk
Assist guests with check-in of luggage to appropriate airlines and verify flight itinerary and number of bags
Input guest information and process check-in including charging credit cards for bags per airline requirements
Weigh guests’ bags to verify weight, charge for overweight bags, and tag with destination tags
Provide boarding pass, luggage claim tickets, and receipt to guests
Secure luggage immediately upon completion of processing
Answer telephones and guest questions while maintaining positive, friendly manner
Organize and stock the concierge desk