Air Cargo Agent

5d5 days ago

Worldwide Flight Services

Chicago, US · Full-time · $35,000 – $50,000

About this role

Join Worldwide Flight Services family and contribute to timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. Perform at the highest level for customers every day with teams of cargo, passenger, ramp handling, and technical service experts. Strive to be an exceptional leader in the industry across 164 airport locations, 18 countries, and 5 continents.

Handle computer data entry, prepare all flight documents, and interface with U.S. Customs. Prepare import and export documentation, accept and distribute cargo per air carrier and DOT regulations. Move cargo up to 70lbs, comply with WFS site security procedures, and report breaches or suspicious occurrences.

Travel to Airport Operational Area to meet flights for document retrieval or drop-off. Notify brokers or freight forwarders on Master Airway Bill of shipment arrival or hold. Provide customer assistance, collect charges, process Customs Out, and confirm TSA screening.

Manifest flights based on warehouse information, print manifests and deliver to aircraft. Verify post-flight inventory, maintain file records, and prepare reports like irregularity and weekly statistics. Answer incoming calls and respond to emails in a fast-paced environment.

Requirements

HS Diploma, GED or Equivalent
Valid driver's license and Port Authority or Airport Authority permit to use ramp side service roads
At least 18 years of age
Ability to work rotating shifts including weekends, holidays and days off
Ability to handle stress of a fast-paced eight-hour shift
Ability to drive all cargo handling equipment
Ability to move cargo up to 70lbs
Minimum typing speed of 30 WPM and fluency in reading, writing, speaking English

Responsibilities

Prepare documentation prior to flight arrival or departure, review, organize, make copies and distribute
Travel to Airport Operational Area to meet flight upon arrival or departure to retrieve or drop off documents
Notify Broker or Freight Forwarder on Master Airway Bill of shipment’s arrival or on hold
Provide assistance to customers arriving to retrieve documents and freight
Collect appropriate charges and document method of payment
Process Customs Out for every transaction before customer departure
Data capture AWB information into airline system(s) and manifest flight
Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to aircraft