Customer Service Agent

13h13 hours ago

SIXT

Queens, US · Full-time · $48,000 – $48,000

About this role

At SIXT the Customer Service Agent serves as the primary point of contact for airport rental customers. The role centers on vehicle management and creating smooth rental experiences from arrival through departure.

Daily work includes welcoming customers, gathering feedback, checking vehicles for damage, and directing maintenance issues to the right teams. Agents also advise on charges and issue accurate receipts while working in all weather conditions.

The position operates within SIXT’s global mobility platform that includes rent, share, ride, and subscription services. Team members support a fleet of hundreds of thousands of vehicles across more than 2,000 locations worldwide.

Flexible scheduling and defined career paths allow agents to grow within operations, fleet control, or customer experience functions at the airport.

Requirements

High school diploma or GED and at least 1 year of customer service experience
At least 18 years old with a valid driver’s license and clean driving record
Authorized to work in the United States without sponsorship
Basic computer navigation skills and familiarity with Microsoft Office applications
Able to work 40 hours per week including day or evening shifts and open to 5-10% travel, some by airplane
Willing to wear a company uniform; speaking other languages is a plus

Responsibilities

Welcome all customers upon arrival and gather feedback to improve their future rental experience
Ensure customers take all personal belongings, discreetly check vehicles for damage, and direct issues to the appropriate channels
Advise customers on rental charges and provide an accurate receipt
Identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
Work in various weather conditions and take on additional tasks to support business needs

Benefits

Healthcare coverage including medical, dental, vision, life insurance, critical illness, hospital indemnity, and pet insurance plus 401k plan
PTO, sick leave, and time and a half for working on public holidays
Employee Assistance Program
Employee-only rental rates with family rental options and exclusive discounts
Uniform provided with weekly dry cleaning