Airline Customer Service Agent - Chinese/English - Part-Time

1d1 day ago

Pacific Aviation

Los Angeles, US · Full-time · $22 – $23/hr

About this role

Do you thrive on helping others, have the charm to make anyone feel at ease, and the language skills to connect with Chinese-speaking travelers? Pacific Aviation is looking for enthusiastic Airline Customer Service Agents at LAX, especially bilingual Chinese/English speakers who turn travel challenges into positive experiences.

As the friendly face passengers rely on, you will greet travelers at check-in counters, make announcements, check documents, and assist with boarding and deplaning for domestic and international flights. This role involves standing and walking for the majority of your shift while providing directions and answering questions throughout the airport.

You will work closely with teammates, airline personnel, and supervisors to ensure seamless operations and exceptional service. The position offers part-time shifts including mornings and evenings, with availability required at least four days per week including weekends and holidays.

You will meet people from around the world while growing professionally as part of a dynamic, inclusive team at one of the world’s busiest airports. The role rewards a positive attitude and whatever-it-takes mindset that keeps operations running smoothly.

Requirements

Fluency in both Chinese (conversational and written) and English to provide clear communication and exceptional service.
Thrive in a team environment and love working collaboratively to achieve common goals.
See challenges as opportunities to learn and grow.
Carry yourself with confidence, courtesy, and care while ensuring accuracy and efficiency in all tasks.
Available for part-time shifts including mornings (8:15 AM - 12:30 PM) and evenings, with at least four days per week including weekends and holidays.
Bring a “whatever it takes” mindset to keep things running smoothly.
Authorized to work in the U.S. without sponsorship.

Responsibilities

Greet passengers with a smile at the check-in counters, ensuring they feel valued from start to finish.
Make clear, accurate announcements, check travel documents, and assist with boarding and deplaning for both domestic and international flights.
Provide accurate directions, answer questions, and help passengers feel confident navigating the airport.
Work closely with teammates, airline personnel, and supervisors to ensure seamless operations and exceptional service.