Passenger Service Agent

1d1 day ago

Menzies

Orlando, US · Full-time · $32,000 – $42,000

About this role

Join Menzies Aviation as a Passenger Service Agent and become part of a leading global fueling and aviation services company. You will handle passenger check-ins at ticket counters and gates while verifying documentation and assisting travelers throughout the airport.

Daily duties include assigning seats, providing gate information, checking baggage, and resolving passenger issues. You will also host self-service kiosks, interpret baggage routing tags, and maintain organized work areas while following uniform and conduct guidelines.

Work takes place primarily indoors at Orlando terminals with open doors exposing staff to weather changes. A provided uniform including a long coat supports comfort during variable shifts that include weekends and holidays.

The role offers advancement opportunities along with paid training in a team-focused airport environment. Employees receive medical, dental, vision, 401K, and other benefits while performing meaningful ground-side operations work.

Requirements

Must be at least 18 years of age
Must pass a pre-employment drug screen
Ability to proficiently read, write and speak English
Must be comfortable lifting/moving up to 70lbs of cargo and baggage
Must be able to stand for long periods of time at the ticket counter and gate check-in areas
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
Intermediate Computer Skills Required

Responsibilities

Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport
Interpret identification labels along with baggage and cargo routing tags
Host self-service kiosks
Ensure that all work areas are organized
Ensure the safe and secure operations
Perform other duties as assigned