Passenger Service Agent

1d1 day ago

Alliance Ground International

Fort Myers, US · Part-time · $31,000 – $42,000

About this role

From check-in and bag drop to boarding gates and arrivals, Passenger Service Agents ensure traveling customers are kept well-informed and in the right place at the right time. This customer-facing role focuses on delivering first-class service while following safety, security, and airline-specific procedures.

Agents handle reservations, ticket issuance, baggage checking, and respond to inquiries about flight schedules and fares. They meet aircraft at the gate, verify documents, manage close-out times, and coordinate flight movement messages between teams and vendors.

Alliance Ground International supports over 100 airlines across 61 airports with 12,000 team members handling more than 400K departures. The company maintains a strong safety track record while providing ground handling services throughout the U.S. and Canada.

Team members commit to the highest quality service standards in a growing organization. This position offers the opportunity to deliver outstanding customer experiences in airport ground operations.

Requirements

Friendly, outgoing, and focused on outstanding customer service.
Ability to follow safety, security, and airline-specific procedures.
Professional handling of customer interactions at ticket counters and gates.
Knowledge of ticketing, fares, reservations, and baggage handling processes.
Capability to manage flight movement messages and post-departure procedures accurately.

Responsibilities

Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
Ensure safety and security is never compromised.
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, and baggage checking.
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling and perform lost and found activities.
Answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.
Meet aircraft at gate or loading area, perform duties when enplaning and deplaning passengers, and check passenger tickets and documents for validity.
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.