Airport Customer Service Agent - Part-Time
13h13 hours agoUnifi
Portland, US · Full-time · $40,000 – $40,000
About this role
Unifi has decades of experience in the aviation services industry. The company continues to innovate and grow using its expertise in airline ground services. The vision focuses on delivering exceptional experiences for aircraft and passengers.
As an Airport Customer Service Agent, you will handle passenger interactions at the airport terminal. Daily tasks include assisting with check-ins and providing flight updates. Agents manage various shifts to cover all operational needs.
The position works within a team of aviation professionals dedicated to ground operations. Collaboration with airline staff ensures efficient passenger flow and baggage handling. The environment is fast-paced and requires attention to detail at all times.
This role offers opportunities to develop skills in customer service within the aviation sector. Employees can advance by demonstrating reliability across different shifts and responsibilities. Unifi values innovation and expertise in all team members.
Requirements
- Availability for part-time shifts across all days of the week
- Prior customer service experience in fast-paced environments
- Ability to stand for extended periods and lift up to 50 pounds
- Must pass airport security background check
- Strong problem-solving skills for passenger issues
Responsibilities
- Assist passengers with check-in and boarding procedures
- Provide information on flight schedules and airport services
- Handle baggage check and special requests
- Resolve customer concerns in a timely manner
- Coordinate with ground handling teams for on-time departures
- Maintain accurate records of passenger interactions
- Work flexible shifts including early morning and overnight
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