Airline Customer Service Agent - Part-Time

About this role

Requirements

• Thrive in face-to-face interactions and create a welcoming experience for all passengers.
• Ensure all travel documents, procedures, and protocols are accurate and followed.
• Work well with others and contribute to a positive, collaborative environment.
• Quickly learn airline systems and efficiently manage tasks.
• Handle challenges with patience, empathy, and quick thinking.
• No airline experience needed; a great attitude, strong work ethic, and willingness to learn are what matter most.

Responsibilities

• Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.
• Provide important flight information, make boarding announcements, and verify passenger documentation.
• Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.
• Follow strict airport safety and security protocols to ensure compliance at all times.
• Work closely with your team to create a seamless airport experience for travelers.

Benefits

• Career growth opportunities with promotion from within.
• Diverse and inclusive team that celebrates unique backgrounds.