Customer Service Agent - Part-Time

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. This role supports all passenger touchpoints from ticketing through boarding at the St. Louis airport. Starting pay is $19.64 per hour.

Daily work includes issuing and reissuing tickets, managing reservations, performing check-in and seat assignments, and operating gate readers and jetways. Agents also handle baggage tagging, make boarding announcements, and coordinate hotel or meal accommodations during irregular operations.

Team members work directly with passengers needing special assistance, unaccompanied minors, and connecting travelers while maintaining flight timelines. The position requires predictable on-site attendance, mandatory overtime when needed, and strict adherence to DOT, FAA, and TSA regulations.

Joining American Airlines offers the chance to travel the world, grow expertise, and enrich both personal and work life. Agents receive on-the-job training and use multiple internal systems to deliver consistent service aligned with company standards.