Ramp/Passenger Service Agent

2w2 weeks ago

Worldwide Flight Services

Rockford, US · Full-time · $19 – $19/hr

About this role

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo, luggage, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day with teams of cargo, passenger, ramp handling, and technical service experts across 164 airport locations worldwide.

As an Airline Services Agent, you will support both ramp operations and passenger services at the airport. Your duties include loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment such as tugs, belt loaders, and forklifts.

You will assist passengers with check-in, boarding, ticketing, and baggage handling while addressing customer inquiries. The role requires strong attention to safety, compliance with airport regulations, and excellent customer service skills to ensure smooth operations.

You will work in various weather conditions, from extreme heat to cold and rain, while coordinating with flight crews and ground control. This role offers the chance to be part of a global team dedicated to exceptional service and operational excellence across 164 airport locations.

Requirements

Must be at least 18 years of age
Ability to lift and move heavy baggage and cargo repeatedly
Valid driver's license and ability to obtain airport security clearance
Strong attention to safety and compliance with airport regulations
Excellent customer service skills and ability to handle passenger inquiries
Flexibility to work part-time shifts, including weekends and holidays
Ability to work in various weather conditions, including extreme heat, cold, and rain
Willingness to learn and operate ground support equipment (training provided)

Responsibilities

Load and unload baggage and cargo from aircraft efficiently and safely
Marshal aircraft to and from gates using hand signals and communication equipment
Operate ground support equipment such as tugs, belt loaders, and forklifts
Conduct pre- and post-flight safety inspections of equipment and ramp areas
Handle baggage claims and transfers, ensuring accurate delivery to connecting flights
Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
Make reservations, issue tickets and itineraries, and compute fares for passengers
Process claims for lost or damaged baggage, including on-the-spot settlements