Customer Service Agent - Part-Time

2w2 weeks ago

United Ground Express

Memphis, US · Part-time · $12,480 – $20,800

About this role

As a Customer Service Agent, you will be the first point of contact for passengers, providing a seamless check-in and ticketing experience. You will use reservation and ticketing software to rebook itineraries, issue boarding passes, and collect appropriate fees.

Your day-to-day involves ensuring passenger information is processed accurately and flights depart on time. You may work in the Baggage Service Office to track baggage locations and handle passenger inquiries, while also lifting and handling baggage up to 70 lbs.

You will operate computers, mobile devices, and radio equipment to communicate with co-workers and flight crew. Physical activities include standing and walking for an eight-hour shift, pushing, bending, stooping, climbing, and working in tight spaces.

This role offers career advancement opportunities within the airline industry. You will enjoy competitive benefits, earned paid time off, and discounted travel for you and your immediate family.

Requirements

Must be at least 18 years old
Must acquire and maintain credentials including fingerprint clearance, local airport badging, and background check
Successful completion of pre-employment process including drug screen, hearing and vision check
Available to work any shift: day or night, weekends, and holidays; mandatory overtime may be required
Comfortable working with computers, mobile devices, and new technologies
Must be able to read, write, fluently speak, and understand the English language
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 lbs
Authorized to work in the United States without sponsorship

Responsibilities

Greeting passengers and providing a seamless check-in and ticketing experience
Using reservation and ticketing software to rebook itineraries, issue boarding passes, and collect fees
Ensuring passenger information is processed accurately and flights are sent out on time
Listening to passengers and resolving issues in accordance with company policies during flight interruptions
Working in the Baggage Service Office to track baggage locations and handle passenger questions
Lifting baggage, boxes, or cargo weighing up to 70 lbs throughout your shift
Cleaning the interior of the aircraft and prepping and securing the aircraft for the next flight
Using radio electronic devices to communicate with co-workers or flight crew and ensuring compliance with FAA regulations