Airport Operations Supervisor

2w2 weeks ago

JetBlue

US · Full-time · $55,000 – $75,000

About this role

The Airport Operations Supervisor leads, develops, and maintains strategic relationships with JetBlue crewmembers, internal departments, and customers. This role directly oversees and supports crewmembers responsible for safely performing all processes above the wing, including customer check-in, baggage acceptance, boarding, and irregular operations.

Day-to-day responsibilities include monitoring safety and security programs, resolving escalated customer and crewmember issues, and coaching team members through operational challenges. The Supervisor briefs crewmembers before each shift, reports maintenance issues or cancellations, and evaluates daily shift schedules to maximize efficiency during regular and irregular operations.

This leadership role collaborates closely with the Manager(s) to execute the operational strategy, control costs, drive revenue, and uphold safety standards. The Supervisor also partners with JetBlue University and Field Educators to ensure effective training that leads to successful customer interactions and maintains safety standards.

Opportunities for growth include assuming Manager or General Manager responsibilities when they are not available, and taking a significant role in developing and mentoring airport crewmembers. The Supervisor contributes to the successful development of a growing team environment while strategically identifying operational challenges and implementing improvements.

Requirements

Ability to lead, develop, and maintain strategic relationships with crewmembers, internal departments, and customers
Strong coaching and mentoring skills to contribute to the development of a growing team environment
Ability to collaborate with Manager(s) in executing operational strategy to control costs, drive revenue, and uphold safety standards
Knowledge of safety and security programs and ability to meet federal and local requirements
Experience resolving escalated customer and crewmember issues
Ability to evaluate daily crewmember shift schedules and assignments for maximum efficiency during regular and irregular operations
Willingness to obtain and stay current on Airport and Ground Operations qualifications as required
Ability to ensure policies and procedures comply with System Airports Performance and Quality (SAPQ) and applicable federal regulations

Responsibilities

Monitor and execute safety and security programs to ensure a safe and secure workplace for crewmembers, customers, aircraft, facilities, and ground service equipment
Provide exceptional service to internal and external customers by leading the delivery of hospitality and JetBlue Promises
Resolve and handle escalated issues with customers and crewmembers
Support, coach, and train airport crewmembers, encouraging engagement and development through effective performance management and feedback
Brief crewmembers prior to each shift and report all relevant information to the crewleader on duty, including maintenance issues or cancellations
Strategically identify operational challenges and implement improvements to maximize on-time performance initiatives
Assume Manager or General Manager responsibilities when they are not available
Direct and guide crewmembers through operational issues while coordinating with stakeholders and business partners

Benefits

Opportunity to assume Manager or General Manager responsibilities when they are not available
Partnership with JetBlue University and Field Educators for training and development
Role in a growing team environment with direct impact on crewmember development
Leadership position with strategic influence on operational performance and safety standards