Gate Lead Customer Service Agent

5d5 days ago

Pacific Aviation

San Francisco, US · Full-time · $46,000 – $46,000

About this role

This position supports Customer Service and Gate Lead operational functions for San Francisco. Gate Lead Customer Service Agents ensure clear verbal communication to assist passengers during the operational boarding process. They oversee smooth gate operations in a fast-paced airport environment.

Day-to-day involves leading gate agents through training, mentoring, and supervision. Handle clear professional communication across channels, organize paperwork checks, and monitor compliances. Solve problems like delays or irregularities efficiently while using gate management systems and scanners.

Deliver excellent customer service under pressure in dynamic terminal settings by collaborating with airline teams and agents. Make clear announcements, provide directions, assist passengers at check-in counters, and verify travel documents per airline and TSA protocols. Maintain safety through knowledge of company policies, SOPs, and regulations.

Join a team focused on high-stakes airport operations with opportunities for bilingual contributions in Japanese. Benefit from paid training, shift premiums, and comprehensive insurance. Advance in ground-side roles with leadership responsibilities and stable scheduling.

Requirements

Fluent English communication skills
Strong verbal and written communication with active listening skills
Computer literacy and fast, accurate data entry
Calmness and solution-focus under pressure
Physical stamina to stand for extended periods and move throughout the terminal
Authorized to work in the U.S. and able to pass background check and drug screening
Available to work at least 4 days per week, including weekends and holidays
Bilingual ability preferred in Japanese

Responsibilities

Train, mentor, and oversee gate agents
Provide clear and professional communication across channels
Check paperwork and monitor compliances with attention to detail
Handle delays or irregularities at the gate efficiently
Operate gate management systems and scanners
Apply knowledge of company, airline policies, SOPs, and TSA regulations
Collaborate with airline teams and agents for smooth operations
Deliver excellent customer service under pressure, make announcements, and assist at check-in