Passenger Service Agent

5d5 days ago

Alliance Ground International

Calgary, CA · Full-time · C$35,000 – C$50,000

About this role

As a Passenger Service Agent, you'll ensure traveling customers are well-informed from check-in and bag drop to boarding gates and arrivals. Following safety, security, and airline-specific procedures, you'll put customer needs at the heart of everything. This customer-facing role focuses on providing first-class service to each traveler.

Handle customer interactions with class at ticket counters and gates in an efficient, professional manner. Make reservations, issue tickets, compute fares, check baggage, and collect excess charges. Patiently address concerns and complaints regarding ticketing and baggage handling.

Alliance Ground International is one of the largest independently owned ground handling companies serving 100+ airlines at 61 airports across the U.S. and Canada. Home to over 12,000 team members supporting 1.5B kilos and 400K departures. Committed to highest quality service and outstanding safety track record.

Knowledgeably answer inquiries on flight schedules, fares, and travel information. Meet aircraft at gates, check tickets and documents, and complete flight close-out procedures. Let your career take off with AGI as the company continues to grow seeking the best talent.

Requirements

Friendly, outgoing personality focusing on outstanding customer service
Ability to follow safety, security, and airline-specific procedures
Knowledge of flight schedules, fares, and passenger travel information
Proficiency in ticketing, reservations, baggage checking, and fare computation
Skill in handling lost baggage tracing, claims, and dangerous goods procedures
Professional demeanor for efficient customer interactions at counters and gates

Responsibilities

Provide exceptional customer service as per AGI and airline specific standards
Ensure safety and security is never compromised
Handle customer interaction with class at the ticket counter and gate
Make and assist with reservations, preparation, and issuance of tickets and itineraries
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage
Knowledgeably answer inquiries regarding flight schedules, fares, and general travel information
Meet aircraft at gate, check passenger tickets and documents, and accommodate reservations and luggage
Determine flight close-out time and complete post-departure procedures