Airport Operations Control Specialist

5d5 days ago

Greater Toronto Airports Authority

Toronto, CA · Full-time · C$90,000 – C$90,000

About this role

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Approximately 2,100 GTAA employees innovate alongside partners to deliver the most uplifting, safe and efficient passenger experience. They champion prosperity for people, the community and aviation partners while putting the joy back into travel.

Reporting to the Manager, Airport Operations Control, you will answer and respond to telephone calls and radio channels, handling emergency response and demand maintenance requests. You will dispatch resources, monitor airport systems and act as the central point of contact for communications. This role involves operating CAD software to track events and ensuring stakeholders stay informed.

You will work in a fast-paced operational environment at a major international airport, monitoring multiple radio channels and phone lines. Familiarity with airside, terminal and groundside layouts supports proactive issue resolution amid stressful conditions. Collaboration with GTAA resources, tenants and agencies is key to maintaining smooth operations.

As a GTAA employee, access amazing benefits like retirement planning, comprehensive group health benefits and employee assistance programs. Enjoy paid leave, education and training opportunities plus recognition and rewards programs. Train new personnel and grow within a team driving airport excellence.

Requirements

Minimum of four (4) years of experience in an operational environment, preferably aviation, emergency services or call center/dispatch
Experience in a maintenance management environment considered an asset
Demonstrated experience in customer service, interacting with stakeholders, multi-tasking and strong computer keyboarding skills
Achieve minimum of 35 words per minute with 90% accuracy on keyboarding skills test
Experience working with CAD or related software preferred
Post-secondary school education or acceptable combination of education and experience
Able to obtain and retain Transport Canada Security Clearance
Knowledge of airport operations, including airside, terminal and groundside layouts, plus roles of GTAA resources, tenants and agencies

Responsibilities

Answer and respond to telephone calls and radio channels, handling emergency response and demand maintenance requests
Dispatch resources as required and provide status updates based on established operating procedures
Monitor and interpret multiple airport monitoring systems and react to information received based on standard operating procedures
Act as central point of contact for airport communications by monitoring radio channels and phone lines
Operate CAD program to track events, determine appropriate responders and keep management and stakeholders informed
Monitor events, record status and perform follow-up actions, escalating incomplete events as required
Train new personnel on the job on an individual basis
Review and process ad hoc requests from the airport community for action