Duty Manager - Food & Beverage

Accor, a world leader in the hotel industry present in 110 countries with over 5,500 hotels and 10,000 restaurants and bars, partners with one of the world’s leading airlines to manage lounge operations at Changi Airport. The Duty Manager (Food & Beverage) oversees day-to-day lounge operations with a focus on Food & Beverage. This role ensures smooth delivery of guest services, coordinates with department managers, and upholds service excellence, operational efficiency, and compliance with airport and company standards.

The Duty Manager supervises lounge operations to ensure a seamless guest experience and serves as the point of contact for guest concerns and feedback. They coordinate with various teams to maintain service standards, monitor lounge occupancy, cleanliness, and service flow, making real-time adjustments as needed. Compliance with airport regulations, safety protocols, and hygiene standards is also ensured.

Staff performance is supported through guidance, coaching, and on-the-spot training in a supportive and multicultural work environment. Incidents, emergencies, and irregular operations are handled professionally and efficiently. Shift reports are prepared, and key updates are communicated to the Manager and relevant departments.

Assistance is provided with staff scheduling, inventory checks, and operational planning as required. The culture of inclusion welcomes everyone regardless of race, gender, and background. Training and career development opportunities are available alongside travel-related perks.