Customer Service Agent - Part-Time

About this role

Requirements

• Must be at least 18 years old
• Must acquire and maintain credentials including fingerprint clearance, local airport badging, and background check
• Successful completion of pre-employment process including drug screen, hearing and vision check
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required
• Comfortable working with computers, mobile devices, and new technologies
• Must be able to read, write, fluently speak, and understand the English language
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• Able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience
• Use reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate/collect appropriate fees
• Ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve issues in accordance with company policies during flight interruptions
• Track baggage location and handle passenger questions in the Baggage Service Office
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
• Clean the interior of the aircraft and prep/secure the aircraft for the next flight
• Use radio electronic devices to communicate with co-workers or flight crew

Benefits

• $16.50/hr
• Earned Paid Time Off
• Discounted travel for you and your immediate family
• Career advancement opportunities