Service Agent

2w2 weeks ago

FedEx

DM · Full-time · DOP 250,000 – DOP 350,000

About this role

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. Assists customers by tracing packages, answering questions about FedEx products and services, and providing over-the-counter service at the station.

This role involves maintaining and auditing records and files, including airway bills, and completing administrative tasks for frontline operations such as data entry, ramp, sort, trace, dispatch, and local customer service. Other duties may be required as assigned.

FedEx is widely acknowledged as a world-class company and a great place to work, consistently recognized as a technology innovator and one of the world’s most admired companies. This service agent position is based at a station in Santiago, Dominican Republic.

FedEx is committed to being a great place to work, as evidenced by awards including being among Fortune's World Most Admired Companies and Forbes' Best Employers for Diversity. This role develops skills in customer service and airport ground-side operations.

Requirements

High School degree or equivalent.
Previous clerical or customer service experience in a service environment.
Accuracy and attention to detail.
Planning and organizing skills.
Problem solving skills.
Average general office skills including light typing, filing, and computer literacy.
Ability to lift 50 lbs and maneuver any single package weighing up to 150 lbs with appropriate equipment.
Excellent communication skills.

Responsibilities

Perform a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.
Assist customers by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service.
Answer station phone lines and take information for pickups.
Maintain and audit all records and files as assigned, including auditing airway bills and records.
Complete administrative tasks and coordination relating to frontline operations, which may include data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service.
May be required to perform other duties as assigned.

Benefits

Being part of a company consistently named among Fortune's World Most Admired Companies and Forbes' Best Employers for Diversity.
Opportunity to work in a technology-innovative environment recognized as a great place to work.
FedEx LAC has been included in GPTW's Best Workplaces in Latin America Ranking, reflecting a positive work culture.