Lanai Air Ramp Service Agent

Lanai Air delivers high quality-high touch consistent service experience to every guest traveling between the Hawaiian Islands. It provides seamless point-to-point delivery. The Ramp Service Agent maintains overall cleanliness of aircraft, vehicles, and ground equipment used in operations.

This role handles aircraft arrival and departure processes, including cargo and baggage acceptance, loading, and offloading. Ramp Service Agents also manage guest transportation and participate in ground services as guests transition through interisland airports. Safety of guests and assets remains utmost importance.

Ramp Service Agents report to the Ramp Operations Manager in Honolulu and Assistant Guest Service Manager on neighbor islands. They coordinate with Lanai Air Guest Service Agents, System Operation and Reservation Coordinators, plus Western Aircraft crew and maintenance team. Communication ensures smooth and safe operations.

Team members uphold quality standards by conducting affairs ethically and legally, fostering supportive environments, building communication links, striving for excellence, complying with policies, and aligning with Pūlama Lānaʻi Mission, Vision, and Values.