Service Agent II

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

Assists customer by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service. Types or otherwise prepares various operations reports. Handles customers with packages in cage.

Maintains and audits records and files as assigned including airway bills. Reviews airway bills and registers as necessary, interfaces with customers on customs related issues. Provides administrative and clerical support to Station Ops Manager.

Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation. Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads. Lead or senior levels handle escalated issues and support process design.