Customer Service Agent

5d5 days ago

SIXT

Newark, US · Full-time · $48,000 – $48,000

About this role

Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management. From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences.

You welcome all customers upon arrival and gather feedback to improve their future rental experience. Ensure customers take all personal belongings, discreetly check vehicles for damage, and direct issues to appropriate channels. Advise customers on rental charges and provide accurate receipts.

Identify and tag vehicles for maintenance or grounding, ensuring they move to the correct location. Work in various weather conditions and take on additional tasks to support business needs. Join a team prioritizing top-tier customer experience at a busy airport operation.

Enjoy flexible hours and endless growth opportunities with a globally leading mobility service provider. Benefit from comprehensive healthcare, 401k, PTO, and exclusive employee perks. Access support through our Employee Assistance Program for long-term stability.

Requirements

High school diploma or GED and at least 1 year of customer service experience
At least 18 years old with valid driver’s license and clean driving record
Authorized to work in the United States without requiring sponsorship
Basic computer navigation skills and familiarity with Microsoft Office applications
Ability to work 40 hours per week including day or evening shifts
Open to travel (5-10%), some of which may be by airplane
Willing to wear company uniform; speaking other languages is a plus

Responsibilities

Welcome all customers upon arrival and gather feedback to improve their future rental experience
Ensure customers take all personal belongings, discreetly check vehicles for damage, and direct issues to appropriate channels
Advise customers on rental charges and provide an accurate receipt
Identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
Work in various weather conditions and take on additional tasks to support business needs

Benefits

Comprehensive benefits package including healthcare (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k plan
PTO, sick leave, and time and a half for working on public holidays
Bonus plan based on performance
Employee Assistance Program
Exclusive employee rental rates with family options and discounts for employees
Company uniform with weekly dry cleaning