Ticketing Customer Service Agent

This position supports Customer Service and Ticketing operational functions at San Francisco airport. Ticketing Customer Service Agents ensure clear verbal communication to assist passengers’ monetary transactions. They thrive in the fast-paced environment of ground-side operations.

Agents handle ticketing duties using basic math skills to manage cash, give correct change, and process transactions accurately. They deliver polite, friendly, and professional service under pressure while paying attention to details in money handling. Time management keeps operations efficient during busy periods.

Collaborate with airline teams and fellow agents to ensure smooth operations in a dynamic terminal setting. Make clear announcements, provide directions, assist passengers at check-in counters, and verify travel documents. Comply with airline and TSA protocols while standing for extended periods and moving throughout the terminal.

Build skills through paid training in a supportive environment with perks like uniform provision and parking discounts. Gain stability with fully paid medical, dental, and vision insurance plus 401(k) matching. Advance in airport operations with opportunities like referral bonuses and cell phone reimbursements.