Airport Operations Support Analyst

5d5 days ago

Western Sydney Airport

AU · Full-time · A$95,000 – A$115,000

About this role

Reporting to the Workforce Planning Manager, this role provides high-quality operational data analytics, roster coordination and support to all areas of airport operations. It plays a crucial role in ensuring the smooth daily management of a large international airport. The position also analyses continuous improvement opportunities and oversees coordination tasks within the Airport Operations Team.

With a high level of responsibility and accountability, the role contributes to all facets of airport operations, maintaining efficiency, organisation, and strategic oversight. Day-to-day tasks include coordinating operational rosters, managing routine leave, and acting as the primary interface between payroll and operational staff. Additional duties involve creating workforce models, scenario planning, and forecasting tools for resourcing decisions.

The Airport Operations Support Analyst supports initiatives to improve workforce planning, resourcing models, and operational design. This includes developing dashboards and reporting tools to communicate insights on workforce, resourcing, and supplier performance to leadership. The role also tracks projects, manages actions and deadlines, and oversees task planning to meet operational deadlines.

Assess future innovations through detailed analytical modelling and stakeholder engagement. Provide high-level operations coordination, plan and deliver airport events including stakeholder briefings and community activities. Collaborate with cross-functional teams to ensure event logistics, security, and operational requirements are met.

Join a community at Western Sydney Airport that thrives on purpose, passion, and possibility. The culture brings out the best in people, empowering every individual to contribute meaningfully. This environment fosters continuous learning and quality improvement in airport operations.

Requirements

Extensive background in a similar role, ideally in an Airport/Aviation operations environment or related industry such as logistics
Extensive background focused on resource management, roster coordination, data analytics and support to airport operations
Significant experience managing rosters and using analytical skills to effectively manage budgets
Highly proficient in Microsoft Office Suite especially Excel and other productivity and reporting tools
Experience using rostering, scheduling, or workforce planning tools
Experience in performing detailed analytical groundwork including data cleansing, trend analysis, and report generation
High attention to detail and ability to manage complexity with disciplined analytical skills
Excellent organisation skills with strong multi-tasking capability and strong written and verbal communication skills

Responsibilities

Support the development of staff rosters and changes to time and attendance
Coordinate day-to-day control of operational rosters including routine leave management and act as primary interface between payroll and operational staff
Create detailed operational workforce models, scenario planning, and forecasting tools to support resourcing and staffing decisions
Support initiatives to improve workforce planning, resourcing models, succession planning, and operational design
Develop and maintain dashboards and reporting tools to communicate workforce and resourcing insights and supplier performance to leadership
Prepare and compile reports on airport activities and operations as requested
Assess future innovations through detailed analytical modelling and engaging with internal and external stakeholders
Plan, coordinate, and deliver internal and external airport events including stakeholder briefings and community engagement activities